About Us
Technobots Ltd are completely dedicated to your total satisfaction. You can contact our customer service team for all non-technical queries using the sales Email address below.
Our Contact details:
Technobots Ltd
The Old Grain Store Rear of 62 Rumbridge Street Totton Hampshire SO40 9DS United Kingdom
Phone: 023 8086 3120
Fax: 023 8086 1534
Email: sales [at] technobots [dot] co [dot] uk
VAT Registration Number 799 9113 60
Technobots Ltd takes all reasonable effort to ensure that any of our products do not infringe any patents, trademarks or copyrights. Any claims to the contrary will be considered and action taken as appropriate. Technobots Ltd own full copyright 2001 - 2010 in respect of this on-line shop. No copying in any form in part or whole of the shop is permissible unless otherwise granted in writing by Technobots Ltd.
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We offer two on-line payment options that are secure - naturally! UK customers can choose either PayPal or Actinic Payments secured by CreditCall. Non-UK customers only have the PayPal option. Both methods accept major credit and debit cards. Please note that with these two methods, Technobots will never get to see your payment card details or are they stored on our servers - we are PCI compliant to the latest standards. You can also order by telephone where we will take your payment details with your order but again, these are entered direct to the secure CreditCall server so we do not keep a copy of your card details. No credit terms are available (except to valid education accounts on a strictly 30 day payment by prior agreement). Please note a £25.00 minimum order value applies to all educational credit accounts.
You may also send your credit card information via fax or snail mail but please do not Email your payment details as this is not a secure method. Any hard copy of credit card details will be shreded immediately after use.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the unlikely case that a mistake has been made in pricing or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
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Shipping And Handling
Please follow Shipping link on top navigation bar on the home page for full delivery options & pricing.
1st Class - Please note that 1st class letter post cannot be tracked and as per Royal Mail guidelines is not considered missing until 3 weeks have passed following dispatch.
Insured - We recommend using our courier service for items of value as they can be tracked and are sent on a priority service.
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Delivery Schedule
We typically dispatch your order in 1-3 business days depending on our back log but please allow 7 working days for delivery before contacting our sales department. In some case, items may be unavailable and hence delivery may take longer, (see Back Orders).
No responsibility can be accepted for failure to meet a delivery date. There may be periods when the shop is closed to orders for example during holiday periods, these periods will be advertised on the shop in advance.
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Back Orders
Out of stock items are automatically put on backorder but you can cancel a back order at any time for a full refund of the outstanding items. We do not charge any extra carriage for sending back orders out.
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Tax Charges
All orders will be charged in £ sterling. For orders made from the UK or the European Union, 17.5% VAT is added. Orders sent outside of the EU do not have VAT charged.
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Credit Card Security
At the checkout stage, we will first take your address details and this is via our own 128 bit encryption secure server (look for the padlock symbol and the URL address change to https//www.technobots.co.uk). Then you will be transferred to one of two futher secure servers - Actinic Payments (secured by CreditCall) or PayPal depending on your selection. We do not get to see your card details at any time for orders placed over the internet, only the payment service providers (PSP) do and they meet the latest PCI industry standards.
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Guarantee
It is recognised that many items supplied by Technobots will be used outside of their intended application / duty – for example in fighting robots. Our 12 month warranty (unless otherwise specified i.e. Silverline Tools Products - see below) extends only to manufacturing defects, failure due to shock, impact, fire, freezing, over-pressure or other such extremes fall outside of the warranty unless otherwise specified. The purchaser can take certain precautions to maximise the life expectancy of most items purchased by careful design of their creation. Technobots can provide guidance as to the suitability for most of our products in many applications but the purchaser will be responsible for ensuring the suitability of the item(s) in the chosen application.
Product liability is not applicable for products used outside of the manufacturers intended application / operating conditions. Safety devices such as radio control failsafes only serve to reduce risks and not eliminate them, other suitable precautions should always be taken to minimise the risk to personnel. Product liability does not extend to goods sent outside of the EU, do not order from Technobots if this is unacceptable to you.
Valid claims under our warranty will at the discretion of Technobots Ltd be refunded, repaired or replaced. Products should not be returned without first contacting Technobots Ltd, any return should quote proof of purchase (typically invoice number) and include a brief reason for return. The purchaser shall ensure that any returned goods are suitably packaged and carriage paid and include any associated parts.
We cannot be held liable for consequential damage to other products should any item purchased prove to be faulty.
Silverline Tools Guarantee
This product comes with the free option of an extended guarantee period.
To activate this guarantee you must register the product at www.silverlinetools.com within 30 days of purchase. Should you not wish to register, a standard 30 day guarantee period will apply.
Terms & Conditions
This guarantee, and the guarantee period, begins on the date of retail purchase as detailed on your sales receipt.
If this product develops a fault within 30 days of purchase, return it to the stockist where it was purchased, with your receipt, stating details of the fault.
If this product develops a fault after 30 days a guarantee claim must be submitted.
Your original receipt indicating the place and date of purchase and product designation, precise details of the fault requiring correction, your guarantee certificate, and your name and address must be submitted to validate the claim.
We do not refund carriage. All products should be in a suitably clean and safe state for repair, and should be packaged carefully to prevent damage or injury during transportation. We may reject unsuitable or unsafe deliveries.
All work will be carried out by Silverline Tools or its appointed repair agents. The repair or replacement of the product will not extend, or renew the period of guarantee. Retained tools, or parts, for which a replacement has been issued, will become the property of Silverline Tools. The repair or replacement of your product under this guarantee provides benefits which are additional to, and do not affect, your statutory rights as a consumer.
What is covered:
The repair of the product, once verified to the satisfaction of Silverline Tools, that the defect is due to faulty materials or workmanship. If any part is no longer available or out of manufacture Silverline Tools may replace it with a functional replacement.
Products purchased and used within the EU.
What is not covered:
Normal wear and tear caused by use in accordance with the operating instructions e.g. blades, brushes, belts, bulbs, batteries etc.
Accidental damage, faults caused by: improper use, abnormal environmental conditions, overloading, insufficient maintenance, careless operation or handling of the product.
Use of the product for anything other than normal domestic purposes.
Change or modification of the product in any way.
Defects caused by the use of parts or accessories which are not Silverline Tools genuine components.
Faulty installation (except when installed by Silverline Tools).
Repairs or alterations carried out by parties other than Silverline Tools or its authorised repair agents.
Claims, other than the right to correction of faults with the product covered by these conditions.
Slight deviations from the specification that do not affect the functionality of the product.
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Reaching Us
If you need to reach us, please email us using our sales Email address. Our telephone & shop hours are shown at the top of every page as they are subject to change. Use our FAQ forum for all technical queries or for advise on the suitability of our products.
Email sales [at] technobots [dot] co [dot] uk, alternatively, you can call on 023 8086 3120 (International +44 23 8086 3120, fax us on 023 8086 1534 or write to us at The Old Grain Store, Rear of 62 Rumbridge Street, Totton, Hampshire , SO40 9DS , United Kingdom
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Privacy Policy
Technobots Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
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Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive. You may cancel an unwanted order in writing for a full refund within 7 days following the day of receipt of the goods purchased. Cancelled goods must be returned at the purchasers expense as soon an practicable following the notification of cancellation. Goods should be returned with their original packaging along with a copy of the invoice provided at the time of purchase.
Your statutory rights are not affected. Our aim is to provide excellent customer service, if you are not satisfied in the service provided, please contact us by post with full details to Customer Services, The Old Grain Store, Rear of 62 Rumbridge Street, Totton, Hampshire SO40 9DS. We will endeavour to respond to all complaints within five working days.
Every effort is made to ensure the accuracy of all products described in this shop but minor variations in manufacture are possible These variations are not intended to lessen the described performance of the product in anyway. The purchaser shall be entitled to return the product for a full refund if Technobots Ltd agrees that performance is not in accordance with that specified in the shop.
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Copyright Technobots Ltd 2001 - 2010
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